1. What you are subscribed to

There are two separate kinds of subscription on NEXORA: your account plan, and each AI employee you hired from the Marketplace. Each one is cancelled in a different way, so the difference matters.

• Account plan, monthly in USD: Free $0, Nashami $99, Essential $199, Growth $349, Business $499, and Custom by quote. We can edit plans, so the prices that apply are the ones shown live at https://nexorajo.space/platform#pricing.
• Paying for several months of a plan up front is a discount on that single payment: 10% for 3 months, 20% for 6 months, 30% for 12 months. This applies to account plans only — hired employees have no multi-month option.
• Each AI employee you hire from the Marketplace is a separate subscription on top of the plan. One paid period is 30 days, and the price is locked at what it cost the day you hired it — a later price change never applies to a subscription already running.
• On a paid plan other than Custom you can also buy extra message packs at $10 per 1,000 messages. These are one-off purchases, not a subscription.

2. No card on file, and no automatic charges

NEXORA does not store your card details and takes no automatic recurring charge. Every payment is one you make yourself at the time: a plan payment for the number of months you chose, a 30-day period for an employee, or a message pack. When an employee's 30-day period ends and no new payment has been made, the subscription expires — nothing is owed, and nothing is taken from you. The account plan has no renewal date in the system at all: once it is paid for, it stays on your account until you change it.

As of the date at the top of this page, online card payment is not switched on on the live site. The platform refuses every paid purchase with a message asking you to contact us, and a paid plan, a paid hire or a message pack is arranged by hand at [support email]. Everything in this policy applies to a subscription arranged that way exactly as it does to one bought online.

3. Where you cancel

In the dashboard, on the Billing page (/platform/dashboard/billing), in the "Employee subscriptions" panel at the bottom. There is one card per employee showing its price, the date the paid period ends, and the days left, with the two options on it. The same options also appear on the employee's own card in the Marketplace. Both places act on the same subscription record, so it makes no difference which one you use.

4. Each AI employee is cancelled on its own

There is no single account-level cancel button, and NEXORA does not claim one. Cancelling one employee leaves your other employees and your account plan exactly as they were. To stop everything, cancel each employee separately, then deal with the plan as described in "Cancelling or changing the account plan". There is also no self-serve button that closes the account itself — that is done by writing to [support email].

5. The ways to stop an employee

"Cancel renewal" and "End service now" sit on the same card, and each of them shows a confirmation step stating how many days are left before it does anything, with an optional reason field. "Let the employee go" is a different control: it appears only in the dialog on the employee's own page, it is not on the Billing card at all, and its confirmation shows neither a days-left figure nor a reason field.

• Cancel renewal — the subscription is marked not to continue, and its card changes to "Not renewing". The employee keeps working until the paid period ends, then stops. Nothing further is charged.
• End service now — the employee stops replying immediately on every connected channel, and you give up the rest of the paid period. If you only want to stop paying, use "Cancel renewal" — it costs you nothing.
• Let the employee go — offered only for employees hired before subscriptions existed, which have no subscription record. It stops the employee immediately, disconnects its channels, deletes the WhatsApp credentials stored for it, and keeps its message log.

6. Changing your mind

While the paid period is still running, a cancelled renewal can be undone: "Undo — keep the subscription" turns the renewal back on and the subscription goes back to active.

Once the paid period has actually run out there is nothing to undo. The Undo button refuses, and the Marketplace will not sell you that employee again, because a stopped employee is still counted as being on your team rather than removed from it. The note printed on the finished card says re-hiring needs a new subscription from the Marketplace; that route does not work today. To start paying for that employee again, write to [support email] and we will set it up for you.

The employee's own page keeps a "Resume" button, and pressing it is not a payment: it switches the employee back on without creating a subscription and without charging you anything. On WhatsApp and Telegram it changes nothing, because those channels re-check the subscription on every incoming message and the employee stays silent. On Instagram, Messenger and email the reply path does not re-check it, so an employee resumed that way can still answer there. That is a fault on our side and not a service you have bought — tell us and we will stop it. Either way, no money is taken from you for it.

7. When the employee actually stops

A paid period is 30 days from the moment you hire the employee, not from the moment you finish connecting it, and its end date is printed on the card as "Paid period ends …". Connecting WhatsApp needs a QR scan you do yourself, and days that pass before you do it are days of the paid period.

• After the end date — or immediately, if you chose "End service now" — the employee is set to paused in the dashboard and switched off, and stops replying on every channel.
• On WhatsApp and Telegram the subscription is re-checked on every incoming message, so a lapse takes effect there at once and the employee stays silent even if somebody switches it back on.
• Instagram, Messenger and email do not re-check the subscription when a reply is produced. What that means if the employee is switched back on is set out in "Changing your mind".
• A period running out is picked up by a background check that runs every ten minutes, and again whenever the Billing page is opened.
• A period that ends without a new payment simply expires. Nothing is owed and nothing further is charged.

8. No money is returned

The service is delivered electronically and begins as soon as the subscription starts, so payments are final: they are not refunded in whole or in part, and there is no pro-rata credit for unused days. Nothing on NEXORA is prorated — not a cancellation, and not a plan change. Cancelling stops future payment only. What we commit to in return is the other half of that: you keep every day you paid for until it runs out, and nothing is taken from you after you cancel. That is why "Cancel renewal" costs you nothing, while "End service now" gives up the remaining days by your own choice.

• A plan paid for several months up front is not refunded for the months you do not use.
• Extra message packs are a one-off purchase and are not refunded. They are added to the current month's allowance only and do not carry over to the next month.

9. Cancelling or changing the account plan

There is no self-serve button that cancels a paid plan. What you can do yourself, from Billing → Change plan, is switch down to the Free plan ($0): it applies immediately, and the payment you already made is not refunded in whole or in part. Switching to Free does not cancel your employee subscriptions — each employee keeps running on its own subscription until you cancel it as described in "The ways to stop an employee", or its paid period ends. The Custom plan is arranged with us and is ended by contacting us; the "contact sales" link in the plan chooser still points at an old address of ours, so use [support email] instead. To end a paid plan, or to close the account entirely, write to [support email] and we do it by hand.

• Your message allowance drops to the Free allowance immediately (10 messages a month and 5 a day at today's Free limits).
• Free-plan limits then apply to anything you set up from that point on — one department, and Telegram as the connectable channel.
• Channels you already connected are not disconnected by the downgrade, and departments you already created are not removed.

10. Who can cancel, and how you know it worked

Anyone signed in to your company account can cancel a subscription; the platform applies no separate permission to it, so treat dashboard access as the ability to stop a subscription. A cancellation is confirmed on screen straight away and written to that employee's activity log. We do not send a cancellation email today. The record you can check at any time is the subscription card on the Billing page: after "Cancel renewal" it reads "Not renewing" with the date the employee stops, and "No upcoming charges" — the card's own wording for the fact that no further money is due.

11. Receipts, and charges you do not recognise

Every completed payment is listed on the Billing page under Invoices, with a description of what it was for, its amount and its status. Two things about that table you should know before you rely on it: the first column is headed "Date" but shows that description rather than a date, and the Download link does not produce a file today. So if you need a dated receipt, ask at [support email] and we will send you one. If you see a charge you do not recognise, write to us first at [support email] before raising a dispute with your bank — we will check it against the transaction reference and answer within two business days.

12. Your data after cancellation

Cancelling does not delete data. Conversation history, leads, appointments, quotes and the employee's activity log stay in your account and remain readable for as long as the account is active — the retention rule set out in our Privacy Policy. Neither "Cancel renewal" nor "End service now" disconnects an employee's channels or deletes anything: a stopped employee keeps its message log, which is the record of what was said to your customers. ("Let the employee go" is the one option that does disconnect channels, as described in "The ways to stop an employee", and it keeps the message log too.) If you want data deleted, ask at [support email] — it is removed from active systems, and any remaining backups age out on our standard backup cycle.

13. If we withdraw an employee

NEXORA can withdraw a Marketplace employee platform-wide — for example if it is behaving in a way we cannot let continue. The withdrawal is enforced automatically on WhatsApp and Telegram; on the other channels we end the affected subscriptions by hand, which switches the employee off everywhere. If we withdraw an employee you are paying for, you will not be asked to pay for it again, and we will either move you to an equivalent employee for the days left in your paid period, or arrange those days on another employee with you. Write to [support email].

14. Contact and governing law

Requests made under this policy — ending a paid plan, ending a Custom plan, closing the account, deleting data, a dated receipt, restarting an employee whose period has run out, or a withdrawn employee — go to [support email], and we answer within two business days. This policy is governed by the laws of the Hashemite Kingdom of Jordan, and the courts of Jordan have jurisdiction. All prices are quoted and collected in US Dollars, and the service is delivered electronically only — there are no physical goods and no shipping.

Related documents

• Terms & Conditions
• Refund Policy
• Delivery Policy
• Privacy Policy