1. Try before you pay: the Free plan

Every company on NEXORA starts on the Free plan, at $0 per month. It is not a countdown trial and it never turns itself into a paid plan: no charge on NEXORA happens unless you start it yourself. The Free plan exists for exactly one reason — so that the decision to pay is made after you have built your own AI agent, connected it to Telegram, and watched it answer a real customer, not before. Marketplace employees are a separate paid hire and are not part of any plan, Free included. The Free plan's real limits are:

• $0 per month. Your company is created on this plan automatically when you finish signing up — there is no plan to choose and no card to enter.
• 10 AI replies per month, and at most 5 in any single day. One reply is one message — the same number the pricing page shows as "Messages / month".
• One department — that is, one AI agent of your own.
• Telegram as the connected channel. WhatsApp is included from Nashami, Instagram from Essential, and email from Growth and above.
• Up to 5 media files, 20 catalogue items, and 5 MB of knowledge storage.
• The Overview dashboard. Sales and Quotations open on Nashami, Customer Service on Essential, Monitoring and the AI-agent workspaces on Growth, and Finance, Staff, Legal and R&D on Business.
• Extra message packs are not sold on the Free plan — more volume means moving to a paid plan.

2. What you are charged for

Every charge on NEXORA is one you start yourself, on a payment page hosted by our payment processor. We do not hold your card details, there is no card stored on your account, and nothing is ever charged to you automatically or on a schedule. A payment gives you nothing until the processor confirms to us, server to server, that the money actually moved and that the captured amount matches what you were shown; only then is the plan applied, the employee created or the message credit added, and only then is an invoice written to your billing page.

• A plan, priced per month in USD: Free $0, Nashami $99, Essential $199, Growth $349, Business $499. The Custom plan is by quote and is arranged with us directly rather than bought from the checkout page. The prices in force are always the ones shown on the pricing page and at checkout.
• On the plan only, you choose a billing cycle at checkout — monthly, 3 months, 6 months or annual — and the whole cycle is charged once, up front, with a discount off the monthly price for the longer cycles: 0%, 10%, 20% and 30%. Read the cycle as the size of that one payment, not as an end date: on every cycle alike, once the payment is confirmed the plan stays on your account until you change it yourself, and we do not charge for it again.
• Each AI employee you hire from the marketplace is its own separate subscription, covering a fixed period of 30 days from the moment the payment is confirmed, at that employee's own price, on top of the plan. There is no cycle choice and no cycle discount on an employee.
• Extra messages on the paid plans other than Custom: $10 per 1,000 messages, bought one pack at a time when you decide you want them. This is a one-off purchase, not a subscription.

3. How you pay, and in what currency

Payment is by Visa or Mastercard, entered on our payment processor's own hosted page. You leave https://nexorajo.space to pay and come back to your billing page afterwards; your card number never reaches NEXORA's servers.

• Every amount on NEXORA is charged in US dollars, including for customers in Jordan.
• If your card is issued in another currency, your bank sets the exchange rate and may add a cross-border or currency-conversion fee. That is a charge from your bank, not part of the NEXORA price. We never see it and we cannot return it.
• The published prices are the full amount we charge. We do not add any tax to them. Any tax due on your own side is yours to account for.
• The name that appears on your card statement is set by our payment processor and may not read "NEXORA". If you do not recognise a line on your statement, please ask us before disputing it — the route described under "How to raise a charge with us" is much faster.

4. If a payment does not complete

Nothing is granted on a payment that did not clearly succeed, and nothing is granted twice.

• We ask the gateway directly whether the money moved. Only its own answer counts — not your browser coming back, and not the contents of a notification.
• If the gateway says the payment failed, nothing is applied and nothing is charged by us. If it says the result is still pending or unknown, we leave the attempt open rather than recording it as failed.
• A confirmed payment is applied once. A repeated notification, or a second visit to the return page, cannot create a second subscription, a second employee or a second invoice.
• If the amount captured does not match the amount you were shown, nothing at all is granted. That case is a billing error — see "Billing errors we do correct".
• An attempt you start and do not finish is not a charge. We do not cancel it on our side and it does not need cancelling: an attempt only ever becomes a charge if the gateway confirms that you paid it, and only a confirmed payment produces a plan, an employee, message credit or an invoice.
• If money has left your account and the plan, the employee or the extra messages have not appeared on your billing page, do not pay again. Write to us and we will put it right — see "Billing errors we do correct" and "How to raise a charge with us".

5. Our refund position

NEXORA does not give refunds. Once a payment is confirmed, the amount is not returned — not in full, not in part, not pro rata, and not for time or messages you did not use. We state that plainly instead of publishing a refund promise we could not keep.

The reason is what you are buying. It is delivered immediately and is consumed as it is used: the moment a payment is confirmed the plan is applied to your account, or the employee is created and begins answering your customers. It is not a product that can be returned unused. NEXORA itself also holds no mechanism to return a payment — our payment integration can open a sale and ask the gateway whether it succeeded, and nothing more. Where money genuinely has to go back, it is handled by our payment processor, as described under "How to raise a charge with us".

Changing your plan part-way through works the same way. A plan change takes effect as soon as the new payment is confirmed and is charged in full; nothing is refunded or credited for what you paid before it.

So the product is built around that instead: a free plan you can genuinely test on, prices published in full before you pay, nothing ever charged to you automatically — every payment on NEXORA is one you start yourself, so a period you did not buy can never be taken from you — and the correction path under "Billing errors we do correct" for charges that should never have existed.

6. How to stop paying

You are never committed for longer than the period you already bought, and you are never carried into a new one: nothing on NEXORA renews itself and nothing is ever charged to you automatically. Stopping is done per subscription, from Billing in your dashboard.

There is no single button that closes the whole account: each AI employee is its own subscription and is ended on its own, and the plan is stopped by switching back to Free. If you want everything stopped, end each employee and move to the Free plan — or write to [support email] and we will go through it with you. Ending your subscriptions does not delete your account or your data; what we keep, and how to ask for deletion, are set out in our Privacy Policy.

One thing on that page is worth reading correctly. The subscriptions panel shows a "Next charge" amount against every employee still set to renew, and a "Next monthly bill" total above them. Read those figures as what continuing would cost, not as a payment we are going to take: NEXORA cannot charge your card by itself — there is no stored card to charge — and when an employee's paid 30 days run out it simply stops.

• Every paid employee period is a fixed 30 days and does not renew itself. "Cancel renewal" records that you do not want to continue: the subscription row changes to "No upcoming charges", the employee keeps working to the end of the paid period, then stops. An employee you simply leave alone stops at the same point.
• "Undo — keep the subscription" reverses the cancellation while the paid period is still running. It does not extend anything: the end date is the same either way.
• "End service now" stops the employee replying immediately and gives up the remaining paid days. No money is returned for them.
• The same two choices appear on the employee's own page, under "End subscription", where they read "Cancel the renewal" and "Let the employee go now". They are the same two actions on the same subscription.
• Switching your plan back to Free costs nothing, needs no payment, and applies immediately.

7. The period you have already paid for

Cancelling does not shorten what you already bought. The dashboard says it in as many words: "You cancelled the renewal — you will not be charged again. The employee keeps working until [date], then stops." You keep every day you paid for.

The opposite is also true, and it is the part worth reading before you click. "End service now" stops the employee immediately and, in the words of the confirmation screen, "you lose the rest of the paid period". Nothing is refunded for those days. If all you want is to stop paying, use "Cancel renewal" — or simply do nothing.

An employee's paid period is 30 days from the moment the payment is confirmed. Once it has run out the employee stops replying and cannot be resumed. Turning it back on is a new subscription and a new payment you start yourself — and today it needs one step we have to do for you: the stopped employee is still listed on your team, so the marketplace offers "Manage employee" instead of "Hire this employee" and will not take a second payment for it. Write to [support email], we remove the stopped employee from your team, and you can hire it again.

A plan works differently. It is applied to your account when the payment is confirmed and stays there until you change it yourself. It does not expire on its own, and it is not charged again.

8. Setup time, and what it is not

What you buy is switched on immediately, but part of it only reaches your customers after you connect your own channels. A newly hired employee is created with the status "Setup required", and connecting WhatsApp means opening WhatsApp on the business phone, going to Linked devices, and scanning the QR code we show you in the dashboard — or entering the pairing code we show instead. Until somebody at your company does that, the employee is live in your account but is not yet answering on WhatsApp. Telegram, Instagram, email and Google Calendar each need their own connection step in the same way.

That gap is setup on your side, not a failure of delivery, and it is not a ground for a refund. It is also not something we leave you alone with: if the pairing will not complete, write to [support email] while the period is still running and we will work through it with you. If the connection cannot be completed for a reason on our side, that is a delivery failure and it belongs under "Billing errors we do correct".

9. Billing errors we do correct

There is a difference between "I changed my mind" and "this charge should never have existed". We do not refund the first. We do correct the second, and we treat it as our problem to fix. A charge is a billing error when:

• Duplicate charge: you were charged twice for the same plan, employee subscription or message pack.
• Charge after cancellation: a subscription you had already cancelled was billed again.
• Service never provisioned: the money left your account but the plan was not applied, the employee was never created, or the extra messages never arrived.
• Wrong amount: the amount captured does not match the amount shown to you at checkout.
• A failure on our side that leaves you unable to use what you paid for and that we cannot fix — that is a delivery failure, not a change of mind, and we will say so.

10. How to raise a charge with us

Write to [support email] as soon as you notice it — ideally within 30 days of the charge, which makes it much easier to trace, though we will look at any charge you raise with us. Include the date, the amount in USD, the email address on the account, and, if you have it, the transaction reference from your bank or card statement. We aim to reply within three working days.

We check what you tell us against our own record: every confirmed payment is stored with the processor's transaction reference and with the invoice raised against it. Your billing page shows your invoice history — the period, the amount in USD and the status. If you need proof of payment for your own records, ask us at [support email] and we will send you the payment record, including the processor's transaction reference. We tell you what we find, whether or not it goes your way.

Where a charge was genuinely wrong, we put it right: we remove what it created, such as a duplicate subscription, and we activate the service that was paid for and never delivered. Where the money itself has to go back, we raise the case with our payment processor and, through them, with the issuing bank — that reversal is executed by them and not inside NEXORA, so we will tell you honestly where the case stands rather than promise a date we do not control.

11. Disputes with your bank

Please contact us first. Most of what looks like a wrong charge is something we can identify and correct in a day or two, and a dispute opened before we have looked at it takes far longer for you than an email to [support email] does.

If you do open a dispute with your bank or card issuer, we will supply the full transaction record — the amount, the date, the processor's transaction reference, and what the payment bought — to our payment processor and, through them, to your issuer. How long the issuer then takes is their decision, not ours. Nothing in this policy removes any right you have towards your bank or card issuer, or any right you have under Jordanian law.

12. What is not a billing error

For completeness, so that nobody is surprised later, the following are not billing errors and are not refunded. In every one of them the answer exists before the money moves: test on the Free plan, and buy the next period only when you want it.

• Changing your mind after a subscription has started, or deciding the product is not for you.
• Messages, paid days or prepaid cycles you did not use.
• A paid period that ran out while you were not using it — the days were available to you throughout.
• Not completing the connection of your own channels — WhatsApp, Telegram, Instagram, email, Google Calendar.
• Choosing "End service now" and giving up the rest of a paid period.
• An outage, restriction or policy change at a third-party channel (WhatsApp, Instagram, Telegram, Google) that sits outside our platform.

13. Contact, related documents and governing law

Questions about a charge, a cancellation, or this policy: [support email], or [phone number].

The merchant of record is [registered company name], [registered address], operating the NEXORA platform at https://nexorajo.space. Read this policy alongside our Terms of Service, Cancellation Policy, Delivery Policy and Privacy Policy, which are published with it at https://nexorajo.space.

This policy is governed by the laws of the Hashemite Kingdom of Jordan, and the competent courts in Jordan have jurisdiction over any dispute arising from it.

The date this version took effect is shown at the top of this page. If we change this policy, the version published at https://nexorajo.space is the one in force, and a change never applies retroactively to a payment already made.

Related documents

• Terms & Conditions
• Cancellation Policy
• Delivery Policy
• Privacy Policy