1. What is delivered — a digital service only

What you buy is access to the NEXORA platform and to the AI employees you configure on it: a web dashboard, AI-generated replies to your customers on the channels you connect, and the operational records those conversations produce (leads, appointments, quotes, tickets). Nothing is manufactured, packaged or shipped, so no shipping fee, delivery window or return of goods applies to any purchase on this site.

2. When access begins

Access to the platform itself begins before any payment: registration is free and immediate. Paid items are activated the moment our payment processor confirms to us that the money actually moved — not when the payment is started, and not on a promise. Activation is automatic and does not wait for a member of our staff: in practice it takes seconds, and in no case should it take more than 24 hours. If it has not appeared by then, the section "If you are charged and the service does not appear" is how we put it right.

• Free account: available immediately after you register. If you register with an email address and password, you also enter the verification code we email you, and the product stays locked until it is entered — ask for a new one on the verification screen, or write to [support email] if it never arrives. If you register with Continue with Google there is no code, because Google has already verified the address. Either way your company starts on the Free plan with no card and no payment.
• Paid plan: applied to your existing account once the processor confirms the payment. Your message limits and features rise on the same login — there is nothing to reinstall.
• AI employee from the store: installed into your dashboard on confirmation, and its own 30-day subscription period starts at that moment.
• Extra message bundle: added to the current month's allowance on confirmation. Whatever you do not use expires when the month rolls over, and your plan's daily cap still applies.
• An attempt you abandon at the card page activates nothing and produces no invoice, because the invoice is written only when the payment is confirmed.

3. How you receive access

You receive the service by signing in at https://nexorajo.space — with the email address and password you registered, or with Continue with Google if that is how you registered. An account created through Google has no password of its own, so the password form will not let it in; Continue with Google is its only way in. Nothing is sent to you by post, and the platform itself needs no download, no licence key and no hardware — it runs in your browser. The one exception is camera Monitoring, an optional area included from the Growth plan upwards: it uses a small Connector app that you download from your dashboard and run on a computer of your own inside your camera network, connected with a token you copy from the same page, reading cameras you already own. Everything else you have paid for sits on the same account: the same login, the same dashboard, with updated limits and any hired employees already in place. Invoices for confirmed payments are listed on the Billing page of your dashboard; we do not email a receipt, so there is nothing to wait for in your inbox. Your registered email address is both your username and where account email goes — it cannot be changed from the dashboard, so write to [support email] if you need it changed.

4. What is delivered on each plan

Plans are monthly, in USD, and differ in message volume, how many departments you can run, which channels you can connect and which dashboard areas are unlocked. Every plan also has a daily message cap, listed below. The figures here are the current published limits; the live figures for your plan are always shown on the pricing and billing pages, which are the authoritative source. Paying several months up front carries a real discount off the monthly price: 10% for three months, 20% for six, 30% for twelve. How long a plan then stays on your account is set out under "Renewal: nothing is charged automatically".

• Free — $0: one department, 10 messages a month (5 a day), Telegram only, the Overview area. Intended for trial and testing.
• Nashami — $99/month: one department, 1,000 messages a month (80 a day), WhatsApp and Telegram, Sales and Quotations.
• Essential — $199/month: one department, 3,000 messages a month (200 a day), adds Instagram and Customer Service.
• Growth — $349/month: two departments, 6,000 messages a month (400 a day), adds a connected Gmail inbox, Monitoring and the bot-building areas.
• Business — $499/month: three departments, 10,000 messages a month (700 a day), and every dashboard area except the Founder Agent, which is on the Custom plan only.
• Custom — by quote: limits agreed with us in advance. It cannot be bought from the buy button; see "The Custom plan is activated manually".
• Extra messages: $10 per 1,000 on every paid plan except Custom. They top up the current month only — whatever you do not use expires when the month rolls over, and your daily cap is unchanged, so a bundle cannot be spent faster than your plan allows in a day. The Free plan does not sell extra messages; the way to get more there is to move to a paid plan.

5. Paying: method, currency and card details

Payment is taken on the payment processor's own hosted page, not on ours: you leave https://nexorajo.space, pay there, and come back to your dashboard. We never see, handle or store your card details — no part of this platform has a field for a card number. The card brands accepted are the ones enabled on our merchant account with the processor, and they are shown on that payment page. Every charge is presented in US dollars; if your card is issued in Jordanian dinars or another currency, your bank converts it at its own rate and may add its own fees, which are a matter between you and your bank. When you come back from the payment page, the dashboard refreshes and shows whatever has actually been granted — it deliberately does not announce success by itself, because only the processor's confirmation decides that.

6. AI employees hired from the store

Each AI employee you hire from the store is a separate purchase on top of your plan, at its own price shown on its card before you pay. When the payment is confirmed, the employee is installed into your dashboard immediately, pre-configured with defaults for its role, and arrives in a "setup required" state: it exists and is yours, and you switch it to active from your dashboard once you are happy with how it is set up. There is no limit on how many employees you can hire, and each one is paid for and stopped on its own. An employee you already have cannot be bought twice — the purchase is refused before you are charged.

7. Renewal: nothing is charged automatically

Nothing on NEXORA charges you automatically. We do not keep your card on file and there is no recurring billing: every payment is a separate purchase that you start.

• A paid plan is applied to your company when the payment is confirmed and stays on the account until it is changed. It does not lapse by itself and it is never re-charged.
• To stop paying for a plan, switch down to the Free plan on the Billing page. That change costs nothing and applies immediately, and the Free plan's limits apply from that moment. There is no separate account-closure action.
• A hired AI employee runs for 30 days from the moment it is installed. At the end of those 30 days it stops replying and is paused, because continuing would be a new charge and we never charge you without you starting it.
• One limitation we would rather state than let you discover: while that stopped employee is still on your dashboard, the store refuses a fresh order for the same employee, so putting it back to work is not something you can complete on your own today. Write to [support email] and we will handle it by hand.
• A three-, six- or twelve-month price is a discount on one payment made up front, not a commitment to bill you again later.

8. Setup: who does it, and how long it takes

Setup is self-serve and you do it yourself in the browser. We never need to visit your premises or schedule a call, and nothing is installed on your machines for the platform itself — the only exception is the optional camera Connector described under "How you receive access". The part that takes the time is your own content, so we do not fix a completion time for something that is not in our hands.

• Onboarding is four screens: company profile, departments, employees, integrations.
• Building an AI employee is a wizard of eight steps — identity, style, voice, rules, knowledge, catalogue, media, channels — or nine when you are also choosing its role from the dashboard.
• Most of those steps are you entering your own information: what you sell, your prices, your rules, your files.
• Catalogue items and uploaded media are saved the moment you add them. The rest is saved when you press Save — there is a Save button on every step — and nothing is stored automatically as you type, so save before you close the tab.
• Nothing in this stage waits on us. A customer who has their material ready can finish in one sitting; a customer who is still writing it can take as long as they need.

9. What you provide before the service is fully working

This is the most important honest note on this page. Some of what makes the service work is not ours to supply, and no payment shortens it. Until these are in place, the parts that depend on them cannot deliver a single message, so the gap between paying and a channel being fully functional is real, and its length is decided by you.

• WhatsApp by QR or pairing code: the platform generates a real QR code — or a pairing code, if you give the phone number — and you scan or enter it on the phone that owns that number, exactly as you would when linking WhatsApp Web. The code is live for only a few minutes and a second attempt is sometimes needed. Until you complete that step on your own device, your AI employee cannot send or receive a single WhatsApp message, even though the subscription is paid, active and delivered.
• WhatsApp on the official Cloud API: if you already run the official WhatsApp Business Cloud API, you can connect that instead — your Phone Number ID, Business Account ID, access token and your Meta app's App Secret. No phone and no scan are involved on this route.
• Instagram and Messenger: your own Meta app's App Secret, plus the Page ID and Page Access Token for the Page you want answered. We check the Page ID and Page Access Token against Meta before marking the channel connected. The App Secret is required too — it is what lets us verify that inbound messages really came from Meta.
• A connected email inbox: a Gmail address and a Google App Password. We test a real IMAP login against Gmail before saving it. Mailboxes hosted with other providers, including Google Workspace on your own domain, cannot be connected from the dashboard today.
• Telegram: a bot token you create for your own bot.
• Google Calendar: your approval of the Google sign-in for your own calendar.
• Camera Monitoring: your own IP cameras, and a computer inside that network to run the Connector on (see "How you receive access").
• Telegram is the only channel available on the Free plan; the others require a paid plan that includes them.

10. Stopping a subscription: what stays delivered

No money is refunded here, and nothing is charged again either. What these controls decide is when the employee stops. "Cancel renewal" leaves the employee working until the end of the paid period and then stops it, and you can undo that while the paid period is still running. "End service now" stops the employee replying immediately and you lose the rest of the paid period. Either way there is no refund — refunds are not available on our merchant account, which is why the platform is explicit about this before you confirm, and why, when a payment has gone wrong, our remedy is to deliver the service rather than return the money. Either control also leaves the stopped employee sitting on your dashboard, and the store will not take a fresh order for an employee that is already there, so write to [support email] if you want that employee working again. Each hired employee is stopped on its own, from the Billing page or from that employee's own page. There is no single action that closes an entire account; switching down to the Free plan is how you stop paying for a plan.

11. The Custom plan is activated manually

The Custom plan has no published price and cannot be bought from the buy button — the platform refuses it and tells you to contact us. It is agreed with us first, and a platform administrator assigns it to your company afterwards. Delivery for a Custom plan therefore follows whatever we agree with you in writing, not the automatic flow described above.

12. If you are charged and the service does not appear

Activation is driven by the processor's confirmation, and we re-ask the processor about the transaction rather than trusting the notification we receive, so the same notification arriving twice can never grant the same purchase twice. If the notification never reaches us at all, nothing activates by itself and this section is how we put it right. Write to [support email] from your registered email address, or call [phone number], with the date, the amount and the payment reference. We answer within one business day and aim to resolve within three. We check that reference against the processor's own record and, where the payment is confirmed, we complete the provisioning ourselves: for a plan, an administrator assigns the paid plan to your company directly; for a hired employee, we complete the purchase with you so the install goes through on your own dashboard — we can activate an install that already exists, but an administrator cannot create one for you. Because refunds are not available on our merchant account, our remedy is to deliver the service you paid for, and we do not close such a case until the account actually shows it.

13. When service ends: access and your records

When an employee's paid period ends, or you end it, that employee stops replying and is paused: messages arriving on its channel are no longer answered. Your account, your company profile, your configuration and the records already created — conversations, leads, appointments, quotes, tickets — stay in place. Ending a subscription does not delete them, and the log of what an employee said to your customers deliberately survives. A payment the processor does not confirm delivers nothing and is not invoiced, and nothing is suspended in that case because nothing was activated. What happens to your data over time, and how to ask for it to be deleted, is in the Privacy Policy.

14. Contact, related documents and versions

Questions about provisioning, activation or any charge should go to [support email]; our full registered details are under "Who we are" below. This page belongs with our Terms of Service, Refund Policy, Cancellation Policy and Privacy Policy, which are linked from the site footer; the Privacy Policy is at https://nexorajo.space/platform/privacy. The refund position summarised above, under "Stopping a subscription: what stays delivered", is set out in full in the Refund Policy. The "Last updated" date at the top of this page is the date of the version you are reading; we change it whenever this text changes.

Related documents

• Terms & Conditions
• Refund Policy
• Cancellation Policy
• Privacy Policy