1. Who provides the service

The NEXORA platform is provided by [registered company name], a company registered in the Hashemite Kingdom of Jordan. Our registered name, address, phone number and support mailbox are published under "Who we are" at the end of this document, and those are the details to use for anything about this agreement, your account or a payment. Our Privacy Policy is a separate page and carries its own contact address for privacy and data-protection requests; where the two differ, the details under "Who we are" are the current ones.

2. What the service is

NEXORA is a software-as-a-service platform. You configure AI employees for a department of your business — sales, customer service, operations — and they reply to your customers and create records such as leads, appointments, quotes and support tickets.

• Depending on your plan you can connect WhatsApp, Instagram, Telegram and email, and connect Google Calendar so an employee can book appointments.
• An employee can also understand a customer's WhatsApp voice note and answer with a spoken message. To do that, the audio is sent to an outside speech provider (ElevenLabs) to be turned into text, and the spoken reply is normally generated there as well — unless we have switched voice generation to our own self-hosted system, which keeps that step in-house. Turning a customer's voice note into text always goes to the outside provider.
• The service is delivered electronically only, over the internet, through your account on https://nexorajo.space. There are no physical goods, nothing is shipped, and no hardware or media is delivered.

3. Who may use NEXORA

NEXORA is sold to businesses for business use. It is not a consumer product. By registering you confirm that you are using the platform for a real business.

• You must be at least 18 years old, legally able to enter into this agreement, and authorised to bind the business you register.
• The Nashami plan is offered to businesses in Jordan. Other plans are available to businesses in Jordan, the Gulf and elsewhere, subject to the channel rules under "Acceptable use — you are the sender".
• We do not sell the service anywhere Jordanian law or applicable international sanctions prohibit it, and we may refuse or close an account on that basis.

4. Your account and its security

You register with a name, an email address and a password. The site also offers "Continue with Google" on the sign-in and registration pages. Passwords are stored hashed, never in readable form. Repeated sign-in attempts are limited twice over — once per email address and once per internet connection, where everyone behind the same connection shares one budget — and repeated registration attempts are limited per email address. Your email address must be verified before you can use the rest of the product.

• You are responsible for your credentials and for everyone you invite into your account as a team member.
• Keep your password private, and tell us at [support email] as soon as you suspect someone else has access.
• Activity carried out through your account is treated as yours.

5. Acceptable use — you are the sender

Your AI employees speak on your behalf, to your customers, from your channels. You configure their knowledge, their tone and their guardrails, and you are responsible for every message they send and for the consequences of it. To protect your numbers and accounts, the platform paces outbound WhatsApp messages per number: anything over the pace is delayed, and past the cold-outreach cap below it is refused outright. These limits are ours, and they are on top of — not instead of — the rules WhatsApp and Meta apply to you:

• You must comply with the terms of every channel you connect — WhatsApp and Meta in particular, plus Instagram, Telegram and your email provider. Their rules apply to your number and your account, not to ours.
• Only message people you have a lawful basis to message, and stop when someone asks you to stop.
• Replies to a customer who wrote to you first: up to 60 an hour per number, with at least three seconds between sends.
• Business-initiated notifications to people who already deal with you (order updates, booking confirmations, a quote that was asked for): up to 30 an hour per number.
• Cold first contact: up to 6 an hour per number, and never more than 20 new cold recipients per number in any 24 hours. Past that, cold messages are refused rather than queued.
• No unsolicited bulk messaging, no illegal or deceptive content, no impersonation of another business or person, and no attempt to reach another customer's data or to interfere with the platform.
• We do not disguise, spoof or rotate anything to hide how messages are sent. If WhatsApp restricts, blocks or unlinks your number, we stop sending on that line immediately and tell you — we cannot lift a restriction that WhatsApp imposed.

6. Your data and who owns it

Your company content, your customers' conversations, and the records your AI employees create from them stay yours. We process them to run the service you configured, as described in the Privacy Policy at https://nexorajo.space/platform/privacy. For your relationship with your own end customers you are the controller of that data; we act on your behalf.

• AI-generated replies are produced by a language model and can be wrong.
• You can read every conversation in the dashboard and take the reply over yourself. A reply you write by hand spends the same message allowance as one the AI writes, so once the allowance is used up your own replies are refused too, until you buy extra messages, move up a plan, or the period rolls over.
• An improvement the AI proposes for one of your employees only changes that employee after a human on your side approves it.
• Reviewing what your employees say to your customers is your responsibility.

7. Plans and prices

All prices are in US dollars (USD) and every charge is taken in US dollars. The monthly plan prices are:

• Free — $0. A trial tier with a very small message allowance, and Telegram as the only channel it can connect.
• Nashami — $99 per month.
• Essential — $199 per month.
• Growth — $349 per month.
• Business — $499 per month.
• Custom — priced by quote. Contact us and it is agreed and activated manually.
• Each plan's message allowance, channels and feature limits are shown on the pricing page and in your dashboard. We may change published plan prices, and a price change never applies to a period you have already paid for. We may also change what a plan contains — its allowances, channels or features — and such a change takes effect for everyone on that plan as soon as it is made, including you. Where a change would materially reduce what your plan gives you, write to us at [support email].
• We accept Visa and Mastercard through our payment provider.
• Where online card payment is not available for a purchase — a Custom plan always, and any purchase at a time when card payment is switched off on the site — the checkout says so on screen and asks you to contact us, and we agree the payment with you and activate the purchase by hand instead.
• Because the charge is taken in US dollars, your bank converts it to your own currency at its own rate and may add a foreign-exchange or cross-border fee. That conversion and that fee are between you and your bank, not ours.
• The price shown is the full amount charged to your card — we add no tax, fee or surcharge to it at checkout. Any tax due on the sale inside Jordan is our responsibility and is accounted for within that price; any tax or duty due in your own country is yours.

8. Message allowance and extra messages

Every plan includes a monthly message allowance and a daily one. When you reach either of them, replies stop — the automatic ones and the ones you write yourself in the dashboard alike, because both spend the same allowance.

• When you reach your monthly allowance, replies pause until the next calendar month begins, counted in UTC, or until you buy extra messages or move up a plan.
• When you reach your daily allowance, replies pause until the next day begins, also counted in UTC. Extra messages raise the monthly allowance and not the daily one — only moving to a higher plan raises a daily allowance.
• Extra messages cost $10 per 1,000 messages on the Nashami, Essential, Growth and Business plans. The Free plan and the Custom plan do not sell extra messages.
• Extra messages you buy are added to the calendar month you bought them in and are cleared when that month rolls over — they do not carry into the next month.

9. Paying: billing cycle, upfront payment, and how a payment is taken

You choose how long a plan period you pay for, and paying for a longer period upfront costs less per month. The whole cycle is paid upfront, in one payment, and the total is calculated from the plan's monthly price at the time of purchase.

• Monthly — no discount.
• 3 months — 10% off the plan's monthly price.
• 6 months — 20% off.
• 12 months — 30% off.
• The cycle you pick sets the discount and the one-off amount you pay. It is not a commitment we charge again at the end of it: a plan does not auto-renew and is never charged a second time, and your plan stays as it is until you buy a different one or switch down.
• To stop paying for a plan, switch down to Free from Dashboard → Billing at any time, at no cost.
• Card details are entered on the payment provider's own hosted page. NEXORA never receives, sees or stores them, and the provider is the party certified to handle card data (PCI DSS). Any card-security step your bank applies, such as 3-D Secure, happens on that page — between you, the provider and your bank.
• Nothing is ever debited from you automatically. Every payment is one you start and complete yourself — on the provider's hosted page, or, where the purchase was arranged with us by hand, by paying us directly.
• An AI employee's subscription is separate from your plan and is sold in 30-day periods only — see "Each AI employee is its own subscription".

10. Each AI employee is its own subscription

Hiring an AI employee from the marketplace creates its own subscription, separate from your plan, at the price shown when you hire it. You pay the price shown at the moment you hire, and a later change to that package's price never affects a period you have already paid for.

• An employee subscription runs for 30 days from the day the payment is confirmed.
• It does not auto-renew. NEXORA holds no card details and takes no recurring charge, so nothing is ever debited from you automatically.
• Each employee subscription is managed on its own, from Dashboard → Billing. There is no single action that closes your whole account: you stop each subscription you no longer want, and you can move down to the Free plan at no cost at any time.
• If you want your account and data removed entirely, write to us at [support email].

11. How an employee subscription ends, and how to stop one

When an employee's 30 days run out, the subscription ends and that employee stops replying — we do not quietly extend a period nobody has paid for. Before that point there are two ways to stop an employee, and they are not the same thing:

• Cancel renewal — the employee keeps working until the end of the days you paid for, then stops, and nothing is charged after that. Because nothing renews by itself, an employee you simply leave alone also stops at the end of its 30 days.
• End service now — the employee stops replying immediately, and you lose the rest of the paid period. Use this only when you want it silenced today.
• While the paid period is still running you can undo a cancellation and let the subscription run to its end date.
• Removing an employee from your account stops it immediately and ends its subscription on the same terms as End service now: the rest of the paid period is forfeited and nothing is refunded.
• Neither cancelling nor ending produces a refund — see "Refunds and the separate policies".
• To use an employee again after its period has ended, remove the stopped employee from your dashboard first and then hire it again from the marketplace. Hiring it again without removing it is refused, because the platform still counts it as installed. That is a new subscription and a new payment.

12. Getting the service working

Your account, plan features and hired employees become available as soon as the payment provider confirms the payment — or, where the purchase was arranged with us by hand, as soon as we activate it. Connecting your channels is a separate step, and part of it is in your hands.

• How long WhatsApp takes depends on how you connect it. With the official Meta Cloud API you enter the credentials from your own WhatsApp Business account — Phone Number ID, business account ID and a permanent access token — and the employee can send as soon as Meta confirms the number.
• With an ordinary SIM you link a device instead: you scan a QR code, or enter a pairing code, in WhatsApp on the phone that owns the number. If the linked device is left unused, WhatsApp unlinks it and you have to link it again.
• Until the channel is connected, the employee cannot send or receive on WhatsApp.
• This is a real gap between paying and having a fully working employee, and how long it lasts depends on you completing that step. The full details are in the Delivery Policy at https://nexorajo.space/platform/delivery-policy.

13. Refunds and the separate policies

Payments for NEXORA are final. We do not offer refunds: cancelling stops an employee at the end of the days you paid for, it does not return money already paid, and ending a subscription early forfeits the remaining paid days without a refund. This is stated plainly so nobody buys expecting otherwise, and it is set out in full in the Refund Policy. These documents are part of these Terms:

• Refund Policy — https://nexorajo.space/platform/refund-policy
• Cancellation Policy — https://nexorajo.space/platform/cancellation-policy
• Delivery Policy — https://nexorajo.space/platform/delivery-policy
• Privacy Policy — https://nexorajo.space/platform/privacy

14. Availability and things outside our control

We run NEXORA on infrastructure we operate ourselves and we work to keep it available and to fix breakage quickly. We do not publish an uptime percentage and there is no service-level agreement attached to any plan. The service is provided as it is, and we do not promise uninterrupted or error-free operation.

• Parts of the service depend on third parties we do not control: WhatsApp and Meta, Instagram, Telegram, Google, the AI model provider, the speech provider, email delivery, and hosting and network providers.
• An outage, a price change or a policy change at any of them can interrupt or change part of the service.
• A restriction placed by WhatsApp or Meta on your number or account is theirs to lift, not ours. When a channel restricts or unlinks your number we stop sending on that line immediately and tell you.
• We may also take the platform down for maintenance; where the work is planned we announce it in advance when we can.

15. Suspension and termination by us

We may suspend or close an account that does not pay for what it uses, that breaks the rules under "Acceptable use — you are the sender", or that puts other customers, our infrastructure or a connected channel at risk.

• Where the situation is not urgent we contact you first at your account email address and give you a chance to fix it.
• If we close your account, unused paid time is not refunded, for the reason given under "Refunds and the separate policies".
• Your conversation history and business records stay available to you until the account is removed; you can ask us to export or delete them at [support email].

16. Limitation of liability

To the fullest extent allowed by Jordanian law, we are not liable for indirect or consequential loss — lost profit, lost business, lost opportunity, or damage to reputation — arising from your use of NEXORA.

• In particular we are not liable for a message an AI employee sent under your configuration, for a business decision you took based on its output, for content your own users send, or for a restriction or block placed by WhatsApp, Meta or another channel on your number or account.
• Our total liability for any claim connected to the service is limited to the amount you actually paid us for the affected subscription in the 30 days before the event giving rise to the claim.
• Nothing in these Terms excludes liability that cannot be excluded under Jordanian law.
• If a court finds any part of these Terms unenforceable, that part is severed and the rest stays in force.

17. Changes to these Terms, and notices

We may update these Terms as the product changes. The updated version is published on this page with a new "last updated" date.

• We announce material changes on the site and by email to your account address.
• Notices we send you under these Terms go to your account email address, and we may also show them in your dashboard. Notices you send us go to [support email].
• Continuing to use NEXORA after a change means you accept the updated Terms.
• A change never retroactively alters the price of a period you have already paid for.

18. Governing law, support and complaints

These Terms are governed by the laws of the Hashemite Kingdom of Jordan, and the competent courts of Amman have jurisdiction over any dispute arising from them. Before going to court, please write to us — most issues are settled faster that way.

• Support and complaints: [support email]. You can also reach us on [phone number] during Jordanian working days, Sunday to Thursday.
• We acknowledge every message within 2 working days and give you a final answer within 10 working days.
• If you do not recognise a charge, write to us with its date and amount before you contact your bank — we can identify a payment and answer you faster than a card dispute can.

Related documents

• Refund Policy
• Cancellation Policy
• Delivery Policy
• Privacy Policy